Today, there is hardly anyone in the country who does not use WhatsApp. In such a situation, banks have introduced various services through WhatsApp to provide more facilities to the customers. Many banks like Kotak Mahindra Bank and Saraswat Cooperative Bank informed the customers that their queries related to the bank account, debit, and credit card can now be resolved through WhatsApp. Due to the coronavirus, people have reduced the use of cash in lockdown. Because of which the use of Digital Banking Services has increased. Because of this, many banks have joined hands with WhatsApp. Now basic banking services
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